emartwayskincare.com.bd Return & Refund Policy
Thank you for shopping at emartwayskincare.com.bd!
We offer refund and/or exchange within the first 5-Days of your
purchase, if 5-Days have passed since your purchase, you will not be
offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased
and shipped directly to you, you will receive a gift credit for the
value of your return.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you
need to exchange it for the same item, send us an email at (Add
Relevant Email Address) and send your item to: House Khonikaloy # 3/J, Zigatola, Dhanmondi Residential Area, Dhaka-1209, Bangladesh.
The following are exempt from refunds:
- Gift cards
- Some health and personal care items
Partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5-Days after delivery.
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank
account again. Then contact your credit card company, it may take some
time before your refund is officially posted.
- If you have done all of this and you still have not received
your refund yet, please contact us at firstname.lastname@example.org or call us 01714-117604
- Please do not send the product back to the manufacturer. It
must be sent to the following Address House Khonikaloy # 3/J, Zigatola, Dhanmondi Residential Area, Dhaka-1209, Bangladesh.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.