Warranty Policy
Welcome to emartwayskincare.com.bd. We are committed to providing authentic skincare,
beauty, and personal care products sourced from trusted suppliers and brands.
This Warranty Policy explains the limited warranty coverage, eligibility,
exclusions, and service process for products purchased from our website.
1. Warranty Coverage
Certain products sold on our website may include one or more of the following warranty types:
- Official Brand Warranty
- International Warranty
- Service Warranty
- Parts Warranty
Warranty availability and duration vary depending on the product and brand.
Warranty details, if applicable, will be clearly mentioned on the product page or invoice.
The warranty period begins from the date of delivery or purchase confirmation.
2. What Is Covered
Our warranty covers manufacturing defects or functional issues occurring under
normal and intended use during the valid warranty period.
Examples may include:
- Product malfunction due to manufacturing defect
- Packaging leakage caused before delivery
- Faulty beauty devices or skincare tools
- Defective pumps, dispensers, or electronic components
- Incorrect or damaged product delivered
For eligible claims, we may provide:
- Product replacement
- Repair/service
- Store credit
- Refund (where applicable)
3. What Is Not Covered
The warranty does NOT cover:
- Damage caused by misuse, negligence, accidents, or improper storage
- Skin irritation, allergic reactions, or incompatibility with individual skin types
- Opened, used, or tampered products
- Damage caused by unauthorized modification or repair
- Natural variations in texture, scent, or color of skincare products
- Expired products due to customer negligence after delivery
- Cosmetic damage such as scratches, dents, or broken seals after delivery
- Products purchased from unauthorized sellers or third-party marketplaces
Due to hygiene and safety concerns, used skincare and cosmetic products are generally
non-returnable unless proven defective upon delivery.
4. Authenticity Assurance
We strive to source products from authorized distributors, importers,
and verified suppliers to ensure authenticity and customer safety.
If you believe a product may be counterfeit or defective, please contact us with:
- Order number
- Product images
- Batch/serial number
- Description of concern
Our quality assurance team will investigate the matter thoroughly.
5. Warranty Claim Process
To request warranty support:
- Contact our customer support within the applicable warranty period.
-
Provide:
- Order ID
- Invoice or proof of purchase
- Photos/videos of the issue
- Our team will review the claim within 3–7 business days.
-
If approved, we will provide further instructions for replacement,
servicing, or return.
Support Contact
6. Replacement & Service Timeline
Depending on the product category and issue type:
- Inspection may take 3–7 business days
- Replacement or servicing may take 7–30 business days
- Imported or discontinued products may require additional time
If the exact item is unavailable, we may offer:
- Similar replacement product
- Store credit
- Partial or full refund
7. Shipping Responsibility
-
Customers may need to bear return shipping costs unless the issue is caused by our error.
-
If the warranty claim is approved, return shipping reimbursement may be offered at our discretion.
-
We recommend using trackable courier services for warranty returns.
8. Limitation of Liability
eMartWay Skincare shall not be liable for:
- Indirect or consequential damages
- Personal skin reactions due to ingredient sensitivity
-
Delays caused by customs, courier services, political events,
or force majeure
-
Loss caused by misuse of products contrary to manufacturer instructions
Customers are encouraged to perform patch tests before using any new skincare product.
9. Policy Updates
We reserve the right to update or modify this Warranty Policy at any time
without prior notice. Updated versions will be published on this page.
10. Contact Us
For warranty assistance or product concerns, please contact:
eMartWay Skincare Customer Support
Email: [email protected]
Phone: +8801714-117604
