eMartWay Skincare Ltd is committed to deliver original products. We mainly collect products from the product origin country through the verified supplier, direct form the factory or sometimes from the local suppliers. But for the transportation gap the products can be damaged, oxidized or even can be mixed with duplicate by the fraud suppliers in rare cases. That's why we established a exchange or return policy, if you face any issues regarding the product just contact with us. We are here to give you support 24/7. Complain Help Desk 01714117604 (11AM - 5PM Every Day)